“Very pretty looking cake Tasted vile. No flavour. Lumps of icing through. Very little actual sponge. No noticeable lemon flavour.
A lot of money spent on a cake which left guests retching.
Disappointing cake that ended up in my food recycling!
Do not buy.
And no concern from cutter and squidge!”
Thank you for taking the time to share your feedback 💛
We’re very sorry to hear that you were disappointed with both the cake and your customer service experience. We understand how upsetting this must have been, especially when the cake was purchased for such a special occasion.
We would like to clarify that the initial response you received was from our AI customer service assistant, which then passed your query to one of our Customer Care Advisors. A member of our team responded to you on the same day with an offer of resolution, however we did not receive a further response following this.
We certainly do care about our customers' experiences and would never want anyone to feel their concerns had been ignored. We will be reaching out to you privately again to see if we can re-establish contact and work towards a resolution for you ✨
Thank you again for bringing your concerns to our attention. 💛
“The cake was too sweet, the filling between the base was a very thick like .. a hard cream of some sort! My son didn't like it either. Also, on the birthday message, I added in (..) some request to maybe not make it too sweet if possible, and while I would understand they can't custom adjust sugar, at least don't leave the request text in the card itself, had to throw it in the bin.”
Thank you for taking the time to share your feedback 💛
We’re sorry to hear that the Vegan Blueberry Lemon Cheesecake did not meet your expectations. We appreciate your comments regarding the sweetness and texture, and we will ensure this feedback is shared with our bakery team for review.
Regarding the gift card message, the text entered at checkout is processed automatically and printed directly onto the card exactly as submitted. Unfortunately, we are unable to edit or filter messages entered into this field, as it is designed solely for messages intended for the recipient.
If you have any requests or queries relating to the cake itself, ingredients, or product preferences, we would kindly ask that these are sent directly to our Customer Service team rather than included in the gift message field, as this allows us to review and respond to them appropriately ✨
Thank you again for your feedback. We appreciate you taking the time to share your experience with us. 💛
“It's so nearly a good cake! The elements are pretty strong. The sponge and blueberry jam elements are just right. For me, the "cheesecake" layer needs work. Texturally it's a little too chalky to be in such large pieces. It also needs more inherent flavour or to be better layered with the aforementioned excellent blueberry jam. With a tweak, this could be a five star cake.”
Thank you for taking the time to leave such detailed feedback 💛
We’re really pleased to hear you enjoyed the sponge and blueberry jam elements of the cake ✨
We also appreciate your honest comments regarding the cheesecake layer and texture, and we’ll be sure to share this with our bakery team for review 💛
Feedback like this is incredibly valuable, so thank you again for sharing your thoughts.
“The cake looked beautiful, but the consistency of the buttercream was not quite right, like if there was too much margarine and not enough icing sugar? Just tasted like fat.
The sponge consistency and lemon flavour was lovely.”
Thank you for taking the time to share your feedback 💛. We’re so glad to hear you enjoyed the sponge and lemon flavour, though we’re sorry the buttercream didn’t quite meet your expectations.
That doesn’t sound quite right, so please do get in touch with us at hello@cutterandsquidge.com and our team will be happy to look into this and support you further.
Customer Experience Team 🍰
