“it was well packaged and looked delicious however it had literally no flavour to it whatsoever. everyone in the room had high hopes and we all were looking at each other for each others reaction because no one wanted to be the first to say it tasted like dried powder and that was very disappointing. cake went in the bin and also the card you pay extra for was just a flimsy piece of paper”
Thank you for taking the time to share your feedback 💛
We’re sorry to hear that the Vegan Blueberry Lemon Cheesecake did not meet your expectations. We appreciate how disappointing this must have been, particularly when everyone was looking forward to enjoying it. Your comments regarding the flavour and texture will be shared with our bakery team for review.
We’re pleased to hear the cake arrived well packaged and presented beautifully, although we completely understand that presentation alone cannot make up for a product that did not meet your expectations.
We would also like to clarify that the gift message included with the order is provided free of charge, and no additional fee was charged for this service.
We would genuinely welcome the opportunity to redeem ourselves. If you have not already done so, please contact our Customer Care team at hello@cutterandsquidge.com with your order details, as we would like the chance to investigate this further and work towards a resolution for you ✨
Thank you again for your feedback and for giving us the opportunity to improve. 💛
