Hi Claire,
Thanks for your review.
As mentioned in our previous communication your order was in fact sent out on the correct date and delivery was attempted within the time slot you selected. I also sent you the proof of your delivery which also states we called you and text on the number you provided us. As we did not get a response from yourself your order was then sent out for delivery free of charge on the next day. We are unable to cancel a order once it has been made and been sent out for delivery. As the courier did everything possible to deliver your order I would not be able to provide a refund on this occasion.
Kind regards,
Team C&S
“Unfortunately the cake arrived completely smashed and we didn’t realise until the restaurant. The team were quick to respond and really understanding and offered us a refund.
It was beyond anyone’s control, and we just laughed and went with it. The cake still tasted amazing and we will definitely try again!”
