“Was really excited to try this sample box. The cake slices were a good size. However I found that the cakes were very dry and the buttercreams lacked flavour. As well as this, some cakes themselves lacked flavour too. I couldn’t tell the hazelnut choc cake apart from the double chocolate salted caramel one. I wouldn’t recommend.”
Thank you for sharing your feedback. We’re glad the slice sizes worked well, though we’re sorry that the cakes and buttercreams didn’t deliver the experience we aim for 🍰.
Please do get in touch with us at hello@cutterandsquidge.com so we can gain some clarity on your order and see how we can best support you 💛.
Customer Experience Team 🍰
Thanks for sharing your feedback. All our cakes are freshly handmade and made with all-natural ingredients, just as we’ve always done 🍰. We’re sorry these didn’t hit the mark for you, and we’d love the chance to make your next experience better. Please do get in touch at hello@cutterandsquidge.com
Customer Experience Team
We’re very sorry to hear that your Passionfruit & Pistachio cake was not up to scratch. This is certainly not the standard we aim for, and we completely understand how disappointing this must have been.
Please contact us at hello@cutterandsquidge.com so we can look into this further and make it right. Your feedback is very important to us, and we want to ensure future experiences meet the high standards our customers expect.
— The Cutter & Squidge Team
“This was the piece de resistance. Unfortunately this too went the way of all cake. The only problem was that it was too difficult to decide which one was the most delicious....this means it will have to be ordered again to try to come to a most delicious conclusion.”
“Beautifully presented. There was nothing wrong with the cakes. My only criticism is that the 4 'tester' cakes were similar to one another. The chocolate and red velvet were obviously different, but the other 2, other than how they looked, tasted too similar to differentiate. Perhaps 4 very different tasting cakes would be better.”
Thanks for sharing your thoughts — we’re so glad you enjoyed the chocolate cake! While we’re not “home-made,” every cake is lovingly handmade by our bakers using natural ingredients and traditional baking methods. Your feedback on the other flavours is really helpful, and we’ll be sure to share it with the team.
– Customer Experience Team 🍰
