Thank you for taking the time to share your thoughts — we’re glad to hear you enjoyed how your cake looked, though we’re sorry the texture and sweetness weren’t quite to your taste. We always take feedback like this on board and share it with our bakery team to help us keep improving. We take our 100% Happiness Guarantee seriously and want to make this right. You can also get in touch with us anytime at hello@cutterandsquidge.com 💛
— Cutter & Squidge Team
Thanks so much for your feedback. We’re sorry it wasn’t quite what you were expecting. The cake is topped with dried strawberries, white chocolate crispy pearls and a dusting of strawberry powder. We take pride in using natural, premium ingredients — and if it’s not top-notch, we make it ourselves, including our colourings, which come purely from fruit and veg. We really appreciate you sharing your thoughts, and we hope you’ll give us another chance to impress in the future.
— Customer Experience Team 🍰
“The cake was lovely and well packaged however the delivery person left the cake package standing side ways so it got squished on one side of the cake. The cake was sweet but not overly sweet good balance.”
“Was sent as a welcome home surprise for my son it arrived safe and sound on the date and time as expected and looked just like the picture on the website he tells me he thoroughly enjoyed the cake it was delicious his only thought on improvement was for more jam in the middle!”
