“Arrived slightly squashed. Not basbousa texture and certainly not moist. The flavour was OK, not moist at all and not as described. Could have done with a bit more syrup. the butter cream was divine.”
Thank you for taking the time to share your feedback with us 💛
We’re disappointed to hear the cake didn’t meet expectations in terms of texture and moisture, and that it arrived slightly squashed. We’re glad to hear you enjoyed the buttercream, and we really appreciate your balanced and detailed feedback.
Your comments are incredibly helpful and will be shared with our bakery team as we continue to review and refine our products.
To allow us to look into this further with you, please feel free to reach out to hello@cutterandsquidge.com
with your order details.
Thank you again for your feedback.
