“I woould like to give a good review but unfortuntely i did not receive the goods as the courier as said they couldt find the address which they have delivered to many times. i have reported this to the company but as yet had no resp;onse.
i am not sure if i will be ordering again fro m this company as i find the courier is both unreliable and untruthful in its delivering times to then say they cant find it. i find this very odd.
i am hopeful that the company will resolve the issue and either provide a refund or re issue the goods What was more annoying was that this was a gift for completing exams so even more annoying.”
Thank you for taking the time to share your feedback 💛
We’re very sorry to hear about the delivery issues you experienced and completely understand how disappointing this must have been, particularly as the gift was intended to celebrate such an important achievement.
Unfortunately, courier delays and delivery failures can occasionally occur due to factors such as driver route issues, address verification problems, access restrictions, GPS mapping errors, or operational issues within the courier network. While these situations are rare, we appreciate how frustrating they can be when they impact an important gift.
We would also like to clarify that you contacted our Customer Care team on Thursday morning at approximately 9:00am, and a member of our team responded the same morning at approximately 11:00am offering to arrange a complimentary replacement order. At the time of writing, we have not yet received a response to that communication.
We would love the opportunity to put this right for you, so please reply to our email and we will be happy to honour the replacement offer and arrange for the gift to be resent ✨
We sincerely apologise for the inconvenience caused and hope to hear from you soon so we can resolve this matter for you. 💛
“This was a present for my daughter who is stressing out writing her Masters dissertation. She always comments on the colourful packaging and she loves the Macaroons. I have never tasted them but I am told that they are lovely and always cheer her up! X”
