“DREADFUL CUSTOMER SERVICE. I cannot comment on the quality of the brownies I ordered as due to DPD tracking showing a photo of a courier delivering it incorrectly to a garden path instead of a front door, the recipient (it was a bereavement and I thought brownies would be better than flowers) did not find it for a week and they were all mouldy. Yes, it was a courier issue, but on telling Cutter and Squidge about the issue and advising them to remind the couriers that these were perishable goods, I was told that the courier had delivered them to the front door and they they showed an image which was totally irrelevant and the tone of the letter was to the effect that both me and the recipient were lying. What for I don’t know- a mouldy mini box of brownies? I hadn’t actually asked for a refund, and I wasn’t offered the opportunity to get a new box sent out. On sending the relevant text from the courier and matching it up to the tracking picture with his name on I was met with a deafening digital silence.
I’m sure these brownies were originally delightful. Unlike their customer service. Unfortunately my recipient never got to try them and even the card was covered in mould. I advised her to throw them out. Much like I will do with the junk emails advertising their wares. My advice? Go somewhere else- I certainly will be.”
