Thank you for sharing your feedback. This is certainly not the magic we aim to deliver, as our cakes are meant to bring joy to your special moments. Our team takes pride in creating treats full of flavour and with the perfect texture, and we’d love the chance to make this right. Please get in touch at hello@cutterandsquidge.com so we can understand what may have gone wrong and make things right.
— Customer Experience Team 🍰
“The cake was very dry and the fillings were stiff. I’ve ordered Cutter & Squidge for years and they’re not usually like this. I think it’s because of how it was stored by DPD - usually they come by courier. Followed the instructions to bring it to temp but didn’t make a difference. A shame as it was our only Christmas dessert.”
We’re sorry to hear that your experience didn’t match the usual C&S magic, especially as it was your Christmas dessert.
With our 100% Happiness Guarantee, we always do our best to make things right. Please get in touch at hello@cutterandsquidge.com — we’re always happy to help.
The Cutter & Squidge Team 💛
