“Did not arrive! And the hamper did not come with the ice packs as described, nor did it come with instructions for what foods to refrigerate on the front of the box or on a separate note with the delivery so some of the food had to be thrown away. This information was included inside the box which I only found after the recipient of the gift opened the present. I think there should be a note that comes with the delivery to explain which items need to be refrigerated upon arrival. The food itself was good.”
Thank you so much for your feedback, and we’re very sorry there was confusion around the hamper. We can see it was delivered on 18th December, and we’d love for you to get in touch so our team can better understand your experience. We’re always keen to do everything we can to support our customers.
Shelf life and storage information is included on each product page on our website, and we also include the same information, plus more, in a leaflet inside each product. We’ll be sharing your feedback with our team for consideration as we look for ways to make this even clearer for future deliveries.
Please do reach out to us at hello@cutterandsquidge.com, we’d be happy to help.
The Cutter & Squidge Team 💛
