I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.
“They were of a generous size but the filling was dry and the pastry was hard and brittle. The pies would break up as we emptied them from their foil trays. We didn't enjoy them.”
Hi Charles,
Thanks for your review.
I am so sorry you were disappointed with the mince pies that were delivered.The description you have provided doesn't coincide with my personal experience of our mince pies and our recipe is the same as since the beginning, so I have taken this to our head of production to investigate. Please feel free to email us at hello@cutterandsquidge.com with any images that we can look at of the product to help with this.
Kind regards,
C&S
