“I ordered a watch on the 16th of October but I haven’t received my order.I’ve been sending emails but I’m not getting any help.At this point I’m starting to think DW scammed me”
Hi Nosipho,
Thank you for reaching out, and we are very sorry to hear about the inconvenience this delay has caused.
Upon checking your case, our colleagues have already made several follow-ups with UPS regarding the status of your shipment. Kindly note that while we are doing everything we can to expedite the process, UPS is the courier currently handling your package until it reaches your location.
Please rest assured that the agent handling your case is closely monitoring the situation and treating your concern with priority.
If you have any additional questions, feel free to reply to this email, and we’re here to help.
