“I had an extremely poor service regarding my order placed on 20 November 2025. As of 14 December 2025, I still have not received my parcel.
Nearly a week ago, I emailed the customer service team and was advised that my delivery had been expedited. Despite this assurance, I have still not received my package to date.
In addition, I had to contact UPS something that should have been handled by Daniel Wellington. UPS informed me that the parcel is with a third-party courier and would be delivered soon. However, even after this follow-up, my order has still not been delivered.
I am extremely disappointed that I had to personally chase this delivery. I do not understand why the system did not flag that my order had not been delivered after such a long period. This lack of proactive follow-up reflects very poorly on the service.
This has been my worst experience ever with an online purchase.”
What are the key features of the product?
High Quality, Elegant, Good Weight
“It's a beautiful time piece. As a left handed person, I have trouble putting it on especially putting the adjuster in place. It feels light on my wrist.”
