“If you are considering gifting this watch, be prepared to address potential issues upon arrival. I purchased the Iconic Link, and while it functioned for a week, it eventually stopped working, prompting me to return it. A second watch was sent, but it did not work at all. After returning the second watch, I received a third one, which also failed to function. Despite being assured that the workshop had thoroughly inspected the third watch before dispatch, a watch retailer confirmed that the battery was flat. I personally replaced the battery in the third watch, and it appears to be functioning properly for now.”
“I have purchased the Iconic Link Silver 40mm in January via the original website. The watch arrived in time but the hands of the watch were not moving. The watch did not work. I have successfully communicated with the returns department and they sent me a new watch. I have returned the first one. The second watch that came was also faulty. It did not work. I have requested for a refund and am still expecting that process to finish. I am disappointed and really sad. I had a disappointing experience with my DW purchase.”
“I bought this watch for myself to wear at my wedding. When it arrived, it didn’t work. It still doesn’t work. And all I got back in reply when I reached out to customer service was an AI-generated response that someone would reach out in 24-48 hours. It’s been a week, and I still haven’t heard anything.”
