“The watch was faulty, catch did not close, I returned via UPS OVER A WEEK AGO AND TO DATE HAVE HAD NO RESPONSE FROM THE COMPANY, so I am not happy at all with your service”
Hello Corona,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced.
Upon reviewing your case, we can confirm that you reached out to us via email on November 13, 2025, regarding your return follow-up. One of our colleagues assisted you immediately, and your refund was processed on November 14, 2025.
If you have not yet received the refund or need any further assistance, please don’t hesitate to contact us, and we’re here to help.
We appreciate your patience and understanding.
