Hi Angels, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your item arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
“This is such a great tree and priced right! I cannot wait to decorate (or not) and display it at Christmas time!!!! It's beautiful and Farmhouse Chic!”
Hi Jennifer, Thank you for sharing, we're so sorry to hear this! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!