“Just what I was looking for. Love the rustic look. I'm going to hang it low on a wall near my couch & side table to hold magazines. My coffee table & side tables get cluttered with magazines. Thank you!”
“This would have been a five star however when I opened the package one of brackets was broken off. I emailed customer service along with a picture but never received a response.”
Posted 1 day ago
Hi Rita, We're so sorry to hear this! Please forgive us as we do not see an email from you in our inbox. In the future make sure to email us at yourbestfriends@decorsteals.com if you need assistance. Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“Ummm this was my first time ordering after a month of daily steals emails! I’m now hooked. I love the bench! It’s not cheap looking and is heavy (not plastic)! Can’t wait to order more cute home decor!”
“I am only giving this a four because one of the two items was received shattered and broken, even the metal feet on the wooden riser was broken off. It was poorly packaged for glass items with only a half inch of Styrofoam on the inside of a small box. I am honestly surprised that they both weren't received broken. Customer service was great and very responsive stating they would be sending out a replacement item - I hope that it will be packaged better than the first shipment. I do have to say that the one that was intact is adorable, a versatile piece, and I have so many uses in mind for it. I hope the replacement one is in good shape when I receive it- Because I purchased them with the intention of being able to use the two of them. I will update my review when I receive my replacement and hopefully I will be able to change my review to 5 stars”
Posted 3 days ago
Hi Maryann, We're so sorry to hear this! Thank you, we really do appreciate your feedback! We see our team has taken care of you! We’ve passed along your comments to our team, it’s important to us to improve wherever we can and that you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your Day!
