Hi Maury, Thank you for your helpful feedback. We’ve passed along your comments to our team, it helps us better our future items. Your happiness matters! Enjoy your day, and thank you for choosing us!
“I received a defected piece, and the customer service was beyond disappointing!
They denied it was a defected piece even after sending photos..it looks nothing like the picture. Different times of wood used, it's not even finished or sanded. You can see the glue all over. Save your money, and look someplace else. I was really excited about finding them on Instagram. But it's been a really disappointing experience!”
Hi Arpita, Thank you, we really do appreciate your feedback and so sorry you feel this way! We do see our team has taken care of you! It's important you're happy with all your experiences with us! This item is meant to have varying degrees of charm. Please expect handmade charm with each of our products. No 2 are alike! Please note that this item is not supposed to have a finished look. If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!
