“Loved the Steal box. It was a lot of fun. I am saddened to learn that virtually everything I purchase from Decor Steels is from China. That is a sad revelation and though I am addicted to Decor Steals and LOVE all the looks, I find that I may have to part ways.”
“Everything was fantastic and definitely worth the cost and edit, except for one thing. I understand that the book ends are supposed to look a little rough and a little beat up and handmade but they honestly just look horrible. It looks like something made of styrofoam is missing paint and on one of the book ends there is a random chunk of glue I think that has removed a lot of the paint and messed up the part that it didn't remove. I contacted customer service and they said that's supposed to look like that but to me it looks like a mistake in manufacturing. If I had seen it on a shelf in a store I would never have picked it up in a million years. With that being said the box is still worth it because everything else was absolutely awesome.”
Hi Karolina, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi, We're so sorry to hear this! Thank you, we really do appreciate your feedback! We’ve passed along your comments to our team. It’s important to us to improve wherever we can. If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!
“I feel like it took a really long time to get. Not crazy about the info in the box. Probably only use a few of the items . My plant lost about 12 leaves as I took it out of the box. So I guess I will try and glue them back on. Not sure I will order this again.”
Hi, Thank you for sharing, we're so sorry to hear this! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with photos so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
“The tree they send was completely falling apart and I couldn’t get the leaves back on. The bookends were dented and the “Home Sweet Home” sign was bent and I can not get it to sit flush on my wall. I have received quality things from DS before, but I was disappointed by the box”
Hi Christina, Thank you for sharing, we're so sorry to hear this! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
