Hi Dawn, Thank you, we really do appreciate your feedback! Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. I see our team has taken care of you! I’ve passed along your comments to our team, it’s important to us to improve wherever we can and that you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!