“They came broken and for the first time they wouldn't deliver it to our home I had to go to the UPS store to pick up the package even though clearly it states our very urban deliverable address and we get things delivered all the time even from Decor Steals so that should have been my first red flg. I tried to submit a picture of the broken items and a claim ( several times) and the website just kept loading and reloading. So I would not recommend nor the follow - up customer service. If this were the first time it would be one thing it's not.”
Hi Carmen, We are terribly sorry to hear this. While our team takes extra care to ensure items are packed appropriately, accidents can still happen in the shipping process. Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi Ann, We are so sorry to hear this. While our team takes extra care to ensure items are packed appropriately, accidents can still happen in the shipping process. Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
We are terribly sorry to hear this. While our team takes extra care to ensure items are packed appropriately, accidents can still happen in the shipping process. Please reach out to our team immediately so we can address this for you! yourbestfriends@decorsteals.com
“Got these for my daughter for Christmas-cannot wait till she opens them! Bigger than I thought they would be . I might get a set for myself! Love the pattern!”
Hi, We're so sorry to hear this has happened! We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
