“Love the cart, only complaint is that a piece of the wood came with a chip. It’s not really viewable once the cart is together but it should have not happened”
HI William, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“Looks great, but impossible to put together correctly. The pre-drilled holes in the wood do not match up with the holes in the metal frame. Rather than split the wood, I had to use only a few of the screws that would line up. For the price of this cart, I would not recommend it or purchase one again.”
Hi, Thank you for sharing, we're so sorry to hear this! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
“I was very excited about this purchase, then I received a very poorly packaged bar cart and was sooooo disappointed. The wood & metal pieces had rubbed against each other, leaving scratches in the “wood” pieces and the black finish on the metal was rubbed off. Also some of the wood veneer was coming unglued along the edges. To top it off the screws required for assembly were missing, can’t even put together to use outside. Contacted Decor Steals but have not had a response back yet.
What a waste of money!”
Hi Renn, Please forgive us for the inconvenience. It is important to us that you are happy with all your experience with us! We see our team is in the process of helping you! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
Hi Marguerite, We're so sorry to hear this has happened! We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
Hi Joann, We apologize for any confusion. We replied to your inquiry but never heard back from you. It is possible our emails are landing in your Spam folder. You can add yourbestfriends@decorsteals.com to your contact list to ensure you receive any future communications. We have resent our email to take of you right away! Enjoy your day!
“This cart is HUGE!! Really easy to put together and looks PERFECT in our kitchen. Love that the top rack is a shelf with sides. Super cute and fast shipping! There was some minor damage in transit, but overall LOVE this piece.”
Hi Judy, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
