Hi Brianna, We're so sorry to hear this has happened! While our team takes extra care to ensure items are packed appropriately, accidents can still happen in the shipping process. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
“The shade so heavy tips forward. Have tobe careful tyrning on and off. Its pretty but also a little bigger than exoecting.. I put velcro on bottom back of base to help with tipping firward. Not my favorite.”
HI Jane, Thank you for sharing, we're so sorry to hear this! If you are ever not happy with an item, please email our customer happiness team at yourbestfriends@decorsteals.com so we can assist you! Enjoy your day!
