Hi Vicki, We are terribly sorry to hear this. While our team takes extra care to ensure items are packed appropriately, accidents can still happen in the shipping process. Please reach out to our team immediately with a photo so we can address this for you at yourbestfriends@decorsteals.com! Enjoy your day!
Hi Shannon, Sorry to hear that! If you believe the baskets are not consistent with the product description, Dimensions:
Medium: 8.5" Diameter x 8.5" H
Large: 10.5" Diameter x 10" H please contact yourbestfriends@decorsteals.com with a photo, we will be happy to help! Enjoy your day!
“The quality was not as expected. I would not purchase again. I thought about returning but I would have to pay for shipping fee which was about half the price of the baskets.”
HI Kaylan, Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!
“Largest basket is lopsided and damaged on one side. I didn’t return it because of the shipping charge to send back. Was giving it as a gift but will keep it and find a way to hide the flaws hopefully . First bad purchase from Decor Steals. Disappointed.”
Hi Peggie, Oh no, sorry to hear this. While our team takes extra care to ensure items are packed appropriately, accidents can still happen in the shipping process. Please reach out to our team immediately with a photo, email address or order number so we can make this right for you.
at yourbestfriends@decorsteals.com! If an item is damaged you will not be responsible for shipping charge! Enjoy your day!
