“I gave it 1 stars because it wouldn't work no matter what I did, I had to order a new clock gear and hands from Amazon. When I let Decor know they said, not to use cheaper batteries.”
Hi Sandra, We're so sorry to hear you have experienced issues with your clock. We do like to troubleshoot first! We see that our Team has already supplied you with a partial refund for your clock mechanism. Please reach out to our Customer Happiness Team at yourbestfriends@decorsteals.com if you have any additional questions. Have a great day!
We're so sorry to hear this! While our team pours their hearts into making these products and they go through quality assurance checks, please understand that mistakes will still happen. Please email us right away so we can help take care of this for you: yourbestfriends@decorsteals.com Have a wonderful day!
“I LOVE this clock. I’ve been looking for a neutral clock to fit my boho farmhouse style. I had seen this clock on another site for over a hundred dollars more! So thankful to find it here on Decor Steals for such a good price!”
Hi Melissa, Thank you for sharing! If you are ever not happy with an item, please email our customer happiness team within 30 days of the date the item was sent out to you, at yourbestfriends@decorsteals.com so we can assist you! You can find our Return Policy here: https://www.decorsteals.com/order-i-placed/faq-order.html Enjoy your day!
