“My order arrived broken in two due to how it was handled during the shipping process, not the fault of Decor Steals. I reached out to them and sent photos and received a reply very quickly and they sent me another one to replace it in no time at all. Great service and I am very happy with the window frame. It's beautiful and I received compliments from family on it at Christmas dinner.”
“It was delivered in the box broken! Both sides of the front were split all the way across . I'm not sending back, it would cost too much and didn't save the box. Very disappointed. I have bought many items from you and this is the first broken item!”
Hi Linda, We're so sorry to hear this has happened! Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
