Hi, We're so sorry to hear of your disappointment. While our buyers work tirelessly to perfect our steals, with several rounds of quality assurance and drop testing, mistakes can still happen or items may get damaged in shipping. We see our team has taken care of you! We’ve passed along your comments to our team, it’s important to us to improve wherever we can and that you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!