Hi, We're so sorry to hear this has happened! Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
Hi Cherie, We're so sorry to hear this has happened! Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. We try our very hardest to have enough for everyone but sometimes things sell out faster than we anticipate! We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
“Completely obsessed with Decor Steals!!! These reindeer are absolutely stunning. Well made with just the right amount of distressing and glitter. One of my favorite steals. I check daily for more holiday steals and hope more come in soon.”
“These Are very lovely and extremely detailed! I was so excited to receive them. I wasn’t excited to be praying over the box as I opened them “please do not be broken” (since my last two items from decor steals had been. Then they are sold out and your stuck keeping them with a discount or loosing your great find!) I unwrapped the first one and it was perfect and I was so happy. Went to unwrap the second and looked as if it was fine and I happily held it up to my husband and he said “where’s its foot?”luckily my husband has a degree in super glue and he made quick work of fixing it. Again though, I do wish DS would invest in some sturdier boxes for shipping. They use a like lightweight box like my wholesalers send items in, inside tougher boxes. I’m very hesitant to order anything heavily detailed or that looks like it could easily break in transit from them. I digress… Other than the foot! They are so gorgeous!! We love them. I have them out already!”
Hi Lori, Thank you for sharing, we're so sorry to hear this! Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. Items should not arrive damaged in any way. If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo of the item so we can make it right for you. It's important to us that you are always happy with all your experiences with us! Enjoy your day and happy decorating!
“When the flash alert came for these Reindeers I knew I had to have them. I ordered immediately. I awaited the tracking information for these items and impatiently waited. The big day came and they were delivered. Upon opening I knew they would be gorgeous. They were that and more BUT one was broken (beyond repair). I quickly made contact with Steal Deal and was advised they had sold out and there were no more and was offered a 75% off to keep the unbroken reindeer. I was/am devastated. I want BOTH reindeers as I had plans for them. So, if one is returned, please ensure I get notified. I’d love to have it!
Thanks,
Feeling Hopeful in SC”
Hi, We're so sorry to hear this has happened! Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you need further assistance we can be reached at yourbestfriends@decorsteals.com Our Buyers are working hard to bring this Steal back so it's possible you will see it again. https://www.decorsteals.com/whitewashed-distressed-finish-reindeer-set-of-2-24230.html or check out our Facebook page called Decor Steals Sell & Trade. Enjoy your day!
