Hi Jan, We're so sorry to hear this! We replied to your inquiry but never heard back from you. It is possible our emails are landing in your Spam folder. You can add yourbestfriends@decorsteals.com to your contact list to ensure you receive any future communications. Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“Love the box except the village. Thin and a pain to put together. The smell of moth balls was horrible. Stunk up my kitchen. Had to order something to try and get rid of the smell. If you touch anything your hands would smell. I could not get the smell out of the wreath.”
Hi Simone, Thank you for sharing, we're so sorry to hear this! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com The items you received are stained and/or painted. The odor will dissipate after a short time. All of these products are prop 65 compliant which means material, paints and glues that will not cause any harm to your health. It's important to us that you're happy with all your experiences with us! Enjoy your day!
“Loved the box. All the items are VERY nice (none of the items look cheap). There were cast iron Reindeer in there that were awesome. The only negative is that the Christmas Reef had a very strong chemical smell.”
