“Overall I love everything in the box. Unfortunately one of the wrought iron reindeer has black paint missing on it’s nose, like it was damaged. I’ll try to fix. Also the village set was difficult to put together using the spacers that were so tight I had to sand some down because they were causing the wood to split.”
Hi Jennifer, Thank you for sharing, we're so sorry to hear this! If you ever experience any issues with a product, or an item has any damages please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
“I loved everything in this box! I’m taking off 1 star because the village is very difficult to assemble. The pieces don’t fit together well and we ended up having to chisel down some of the pieces that go into the slots to get them to fit. It is beautiful once assembled but it took a long time to do.”
Hi Terri, Thank you for sharing, we're so sorry to hear this! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! We are Happy to hear you made it work! Enjoy your day!
