Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!
“I was disappointed…. My box was opened looks like someone went thru it all the packing materials were on the bottom so I don’t know what was missing because I didn’t know what was inside these boxes are packed like the quarterly boxes what I received is not the quality I expect from Decorsteals.”
We're terribly sorry to hear this, it sounds like something went wrong in shipping. Please reach out to our team as soon as possible so we can address this for you! yourbestfriends@decorsteals.com
“I am still waiting for my box to arrive. It shipped Nov 27 and it arrived in my city on Dec 7 and has not moved. It is Dec 14 and still no movement. But I am sure I’ll love it if and when I get it. :)”
Hi Tammy, We do see it was delivered, Please forgive us for the delays! We hope you LOVE it as much as we do! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!
“I loved everything in my box! The Holiday Wreath in my box was *HUGE*, and made the entire purchase worth it. There were some shelf brackets in my box that I'm not sure what to do with, but I'll figure it out. I gifted one item to my daughter, and she loved it. This is my second Surprise Box purchase, and I've been so happy with both!”
HI Debbie, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
