“I was very disappointed. I thought the surprise boxes where items not available yet. Instead I ended up with duplicates. Since I keep these boxes for myself there's only a need for one item each or I would have ordered more than one at that time. Really disappointed by this. It wasn't clear in what I was reading that these were older items that perhaps hadn't sold. I order a lot on this site. Please make this clear with your next box.”
Hi Kimberly, We're sorry for the confusion! Never seen before items were in the Summer Box! The Summer Box and Surprise Box are different. Thank you for the feedback! We’ve passed along your comments to our team. It’s important to us to improve wherever we can. If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!
“Just received my surprise box. Everything was well packed and arrived in perfect condition. This was my first surprise box purchase and I was pleasantly surprised at the amount of and the the value of the items. I don't want to spoil the surprise The first item in the box was a 39.99 item and the last item was 44.99 both very nice and they were things I would purchase. I
also got 3 other super cute things I will for sure use. One item was something I would not have purchased, but I can still use it. So, five out of six items I love. It was a good deal and I love surprises. I will buy the next surprise box when it is available. I didn't get any bird statues, I guess the surprise boxes are not all the same.”
Hi Christine, We're so sorry to hear this! Thank you, we appreciate your feedback! We’ve passed along your comments to our team. It’s important to us to improve wherever we can. If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!
“I loved my surprise box. A few of the items I wouldn't have bought for myself although I'm happy to have them. My only complaint is that one of the bird statues is broken - the tail cracked off during shipping.”
Hi Deanna, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
Hi Kristen, We're so sorry to hear this! Thank you, we really do appreciate your feedback! We’ve passed along your comments to our team. It’s important to us to improve wherever we can. If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!
“There were several decent quality items in the box. They were just not my style. Mostly farmhouse which is going out of style a bit. I only kept the cement birds. I gave away or sold the rest. However, I do realize that it was a surprise box; the contents are unknown. Shipping was very quick.”
Hi Stephanie, We're so sorry to hear this! Thank you, we appreciate your feedback! We’ve passed along your comments to our team. It’s important to us to improve wherever we can. If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!
“This is the third surprise box I’ve received. While I understand that we take a chance when purchasing, I feel like this one was very poorly planned out. I can usually find uses for most things, there wasn’t one thing in this box (#1) that I could use immediately. Not even worth trying to sell or give away.”
Hi Diane, We're so sorry to hear this! Thank you, we really do appreciate your feedback! We’ve passed along your comments to our team. It’s important to us to improve wherever we can. If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!
“I was so excited to order this. I was a bit disappointed with the quality of most of the items. Mainly your typical made in china stuff you see everywhere. Not worth close to $100 in my opinion.”
Hi Lisa, We're so sorry to hear this! Thank you, we really do appreciate your feedback! We’ve passed along your comments to our team. It’s important to us to improve wherever we can. If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!
