“The lanterns are beautiful. However, the glass in the large lantern was broken. I was offered a 50% credit instead of replacement or refund. I also just opened another purchase that arrived in a hundred pieces. Packaging seems to be an issue with this company.”
Hi Sharon, We are very sorry your item did not make it to you without damage once again. We pride ourselves on packaging our items with love and care. It's important to us that you're happy with all your experiences with us! Our customer happiness team has sent you an email response from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi Ruth! Thank you for sharing, we're so sorry to hear this! If you are ever not happy with an item, please email our customer happiness team within 30 days of the date the item was sent out to you, at yourbestfriends@decorsteals.com so we can assist you! You can find our Return Policy here: https://www.decorsteals.com/order-i-placed/faq-order.html Enjoy your day!
“The large one arrived damaged- the metal piece at the top was broken off. After some back and forth, I was given 35% off and asked to keep the item. They are ok, but not sure they are worth the price I paid.”
Hi Taryn, We're so sorry to hear this has happened! We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
“Beautiful! Very large and versatile. They will match with any decor. They did arrive with some damage which was quickly taken care of by customer service.”
“The lanterns are very nice and I am looking forward to filling them with all things fall. Unfortunately the top of the larger one was broken when I received it, but Decor Steals resolved the issue to my satisfaction.”
“The top of larger lantern was unattached when I received it. I was able to glue it and hopefully it will hold. I was rather disappointed at the quality.”
Hi Linda, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
“I was so excited to finally receive my huge beautiful lanterns!! However my excitement was instantly gone when upon unpacking them I discovered that they were damaged and the smaller one’s top finial is completely broken off and was just placed inside the box instead of choosing a lantern set that was not damaged or broken to ship to me. So disappointed and saddened as I waited for these anxiously since I’m moving the 31st and nowhere to go yet. I usually love my Decor Steals but this one is just heartbreaking as it’s so beautiful and a gift from my son. If it wasn’t broken I’d have given it 10 stars and I wish I could get the smaller one replaced.”
Hi Michelle, We're so sorry to hear this has happened! We see our team is in the process of working with you. It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
