“One of the candleholders wasn't attached to the base securely and had scratched the paint off part of the base. Decor Steals was kind enough to offer a replacement. Communication was timely and very professional.”
We're so sorry to hear this has happened Carolyn! Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
“I like them, but one of the candlesticks was loose at the base. I was able to screw it on securely, but the black l paint is chipped on the base itself. I touched it up with a Sharpie pen, but it doesn’t look great.”
Hi Belinda, We are terribly sorry to hear this. While our team takes extra care to ensure items are packed appropriately, accidents can still happen in the shipping process. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
