Hi Mary, Thank you for sharing your star rating, we're so sorry to hear this! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
“Shipping was good, it’s well packed, and it’s a solid piece that’s easy to put together.
3 things that weren’t great:
- one knob doesn’t stay on. It’s stripped on the inside and so I’ll need to find a new set.
- the color of paint under the distressing is a dark teal green. I maybe missed this in the description, but it was not what I expected. It didn’t work in my space. And added to the next issue:
- there was a lot more distressing than seen in the photos.
I ended up repainting the whole piece so it works in my space. I don’t regret buying it, it’s very pretty and adds a unique look to the room. It’s just different than what I was expecting to receive.”
Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!
Hi Melanie, Thank you for sharing, we're so sorry to hear this! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
“This is so lovely. However the directions were backwards and one of the door knobs was stripped!!! All is well though I have a competent and patient husband who came through for me.”
Hi Angela, Thank you for sharing, we're so sorry to hear this! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
“Not as happy with this purchase as I have been with all my others. Not the quality I expected for the price I paid. Instructions were reversed, numbers and letters off on steps, we figured it out though. Good for looks but I would not use for anything other than filling a room. Definitely not durable.”
Hi Lisa,
Our items are all handmade with love and personal detail, every piece. It saddens us to hear of your experience with this item, we really wanted you to love it as much as we do! It is our top priority to bring you high-quality items at an affordable rate. If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
Hi Diana, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
