Hi Judy, Thank you, we appreciate your feedback! We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need any assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!
“Love the looks of this, it goes great with my decor. Only complaint is the legs are slightly different lengths causing the stand to wobble unsteadily and clatter on my tile floor. I do recommend that since the stand is very lightweight that something weighty needs to be placed on the bottom shelf to steady the stand so you don’t pull it over trying to tear off your toilet paper. I used a short glass container with tinted color marbles and a couple of matching silk flower stems.
It’s really cute though and I like it in my bathroom.”
Hi Mitza, Thanks so much for your review. We're so sorry to hear it's not stable!
Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. We would LOVE to see a photo of how you have styled it, that sounds pretty! Enjoy your day!
Hi Janet, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“I was so excited to get this bath tissue stand. It isn't as cute as the picture. The part that says Bath is barely visible. I'll be looking to find something to dress up the top piece. Otherwise, it's sturdy and will fit in my bathroom nicely.”
Hi Ginni,
We're so sorry to hear you are not satisfied with your purchase. Our team is constantly hard at work to find the best materials to make exceptional products. If you believe something is wrong with your item, please email us a photo at yourbestfriends@decorsteals.com This item does have a distressed finish and no two are alike! Enjoy your day, and thank you for choosing us!
“The feet were welded on crooked so it wobbles and sits at an angle. Rating a 4 because DS refunded a portion of the cost and I will try to fix the wobble by adding something to the bottom of one of the legs. This item is cute.”
Hi Dawn, We're so sorry to hear this has happened! We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
“Arrived bent (but I was able to bend it back into reasonable shape, for shabby chic). That is because it came packaged very poorly. I did notify Decor Steals about it. Hopefully this problem will be addressed so that doesn't happen to others or order this product. I've ordered other items from this company, without issues. I was very surprised about the packaging for this particular product.”
Hi Gail, We're so sorry to hear this has happened! Our Team packages each item with love and care. We have shared your feedback with our team to better protect this item during shipment. We are very sorry your item did not make it to you without damage. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
“We redid our bathroom in 2017 and I haven't been able to find the right TP holder. I've bought them and then carried them back bc they didn't look right. This one is perfect. I love the distressed look and it's sturdy. Goes perfectly with my hall bath.”
