“Arrived packed terribly, box was damaged and pieces were broken. I requested a replacement and they shipped the wrong item. By the time it arrived and I saw it was the wrong item, the piece was out of stock. Their response was everyone makes mistakes.”
Hi Lynda, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“I love my candle holders, unfortunately one was broken. It wasn’t so bad so, I glued it back together and reached out to the company who promptly got back to me in a reasonable amount of time. They granted me 25% off my next purchase which I used immediately. I appreciated the outstanding customer service.”
“Beautiful candlesticks. The style and the coloring are gorgeous, but I did receive one that was damaged and instead of replacing it, they offered me a 50% store credit. I am a little apprehensive to make another purchase.”
Hi, We're so sorry to hear this has happened! We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
Hi Kimberly, We're so sorry to hear this! Our customer happiness team has sent you an email response from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“Do not buy. I bought two sets because I have a huge jetted tub with a ledge of stone around it and wanted 6 varying length candles around the tub. They look terrible. They came in two separate totally destroyed boxes and one candle the bottom had broken off. Their return policy is a nuisance so I’ll keep them and I guess use them at Christmas time or something. To return you need original box (ridiculous) and I immediately threw that out as it came soo disheveled. Second you need to email and request approval for return without original box- who cares what cardboard it is mailed back in?! And then I never took a photo of one of the candles coming out of the box broken which I would need to submit as well. I read the dimensions but these things are way too chunky and the bottom rim around them doesn’t fit in the stone I have as it is very wide. Overall I’m “eating” the cost of these :(”
Hi Amy, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi Emmalee, Our customer service team has responded to your email but there was no response after that. Try checking your spam folder. It is very possible that our response has landed there. We want to take care of this for you!
