“My wall shelf was seriously bent upon delivery! But the wonderful Customer Service gave m a full refund! They were extremely prompt and professional! A rare talent today!”
Hi Margaret, We're so sorry to hear this has happened! We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com
Hi, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
“Nice for what I was using it for. Would be better if matching screws came with it. One of the mounts was not flat so it didn’t set flat on the wall, we had to try to adjust the screw bracket.”
Hi, All of our items should include all of the necessary hardware to put the item together, however we do not include the hardware to mount to the wall as each person will need different hardware depending on where and how they are hanging each item. For instance, someone hanging this for only decoration might not need it to be as sturdy, and of course someone hanging it for everyday use will need the wall mounts to be much sturdier. Our listing will state if an item includes wall hardware. Hope this helps! Have a great day!
