“I love my lantern it was just what I was looking for. The reason for 4 stars is my off /on switch on the bottom is missing. To turn it off I have to remove the batteries. Other than that I love it”
Hi Theresa, We're so sorry to hear this! Unfortunately, your item does appear to have been damaged in transit. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
“Very pleased with the lantern. It came very well "cushioned" and no breakage noted. I plan on giving it as a present so am sure it will be enjoyed. Thanks for a great product.”
“I received the vintage lantern and the glass was shattered. I emailed the company and have yet to have a response. At this time, it has been almost 2 weeks.
I have ordered several things in the past and had no issue. I’m very disappointed because I love the lantern.”
Hi Gwen, We're so sorry to hear this, we have not found an email from you in our inbox! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“Loved the vintage look and how nice it lit up the room. Sometimes these type lanterns’ lights are dull and dim but these were perfect for an outside evening dinner”
“This is absolutely beautiful. I Received mine last week . But the glass was shattered . I knew it as soon as I lifted it off my porch . The glass was rattling in the box . It was mishandled during transit. I am bummed.
I am still waiting for them to arrange pickup of the damaged item . I would reorder,however, there is no guarantee it won’t happen again .”
