“I never even received the item! I had to send 10 different emails, with no response to the problem! Finally had to contact my bank to get me a refund !! You should have fixed the problem without me contacting my bank! Poor customer service”
Hi Tracy, Thank you for reaching out to us!
We apologize for any confusion. One of our representatives replied to your requests and it seems they may be going to your spam folder. Try checking that folder. It is very possible that our response has landed there. We have issued you a full refund! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!
Hi Laura, Thank you for sharing, we're so sorry to hear this! If you are ever not happy with an item, please email our customer happiness team at yourbestfriends@decorsteals.com so we can assist you! Enjoy your day!
“Well the first table I received was missing a piece BUT the company was great and shipped a whole other table to fix the problem. I fell in love with the look of this table!”
Hi Carly, Thank you, we really do appreciate your feedback! We’ve passed along your comments to our team, it’s important to us to improve wherever we can! If you need assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Have a great day!
