“I purchased this because my daughter inlaw had bought one and I really liked everything she had gotten in hers. I was excited to receive mine but I was not as excited about mine as I was about hers. Overall there wasn't anything in it that I fell in love with.”
Hi Patti, Thank you, we really do appreciate your feedback and review! We’ve passed along your comments to our team. It’s important to us to improve wherever we can. If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!
“Love my surprise box! there was only one item that I was unsure what it was for. It would be nice to have instructions as some of the items needed to be assembled. Otherwise it was super fun!”
“In the description for the Surprise Box it clearly stated that you wouldn’t receive something that you had previously purchased. This is completely false. Two of the items that I received in the Surprise Box I had already purchased a couple of orders back. I order from Decor Steals all of the time, so for this to happen is truly disappointing. I will never purchase the Surprise Box again. To make matters worse, I emailed them letting them know of the situation and what I received and I have yet to hear back from them.”
Hi Charlene, We're so sorry to hear this! We do not see a pending email from your email address. Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! The Summer Box and Surprise box are different, please forgive us for the confusion! Enjoy your day!
“I was very disappointed with this surprise box. I actually only like one of the items in it. The last box I got, I loved everything in it. Not sure I'll do any more.”
Hi Sharon, We're so sorry to hear this! Thank you, we really do appreciate your feedback! We’ve passed along your comments to our team. It’s important to us to improve wherever we can. If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!
“Not what I really expected for the price. One of my item was broken due to the shipment. Customer Service replied back and credit me right away. Will still buy from them.”
Hi, We're so sorry to hear this has happened! We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
“Was not impressed with this surprise box. The Love You More sign was missing quite a few of the screws and it looked very cheap. The only thing I liked were the 2 plant stands. Since you sent the Philodendron leaves, what do I do with them - no container other than the plant stands was sent. I loved the first surprise box you sent but this one was so disappointing. The bread paddle, I can probably use for a cross stitch display.”
Hi Kathy, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
