Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!
“The tree was smashed and the ornaments fell off. We are trying to fluff it back our and will hot glue the ornaments back on. It was too expensive to be in that bad of shape. The box it came in was not crushed, so it was packed that way.”
Hi Kris! We are so terribly sorry to hear of this, and agree that's not acceptable. If you haven't already, please email our team so we can take care of this for you. While our products go though several rounds of quality assurance and drop testing, we understand that mistakes happen. Let us make it right for you! yourbestfriends@decorsteals.com
