“So disappointed. Ordered as a Christmas gift. Only one showed up. Emailed customer service twice and no reply. It’s been weeks. Christmas is over. I order a lot from DS but often have things arrive broken. I think I’m done.”
Hi Jennifer, We are sorry to hear that! We apologize for any confusion. We replied to your inquiry but never heard back from you. It is possible our emails are landing in your Spam folder. You can add yourbestfriends@decorsteals.com to your contact list to ensure you receive any future communications. Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi Lynda, Thank you for sharing, we're so sorry to hear you feel this way! They are made to look that way! Things to expect from our products: staining that varies, chippy paint, handmade distressing that make our items look like they were just picked from an old farmyard, slight size differences, and other general distressing. We believe in unique pieces. Almost every product has some aspect of human touch whether it's hand made, hand painted, or hand distressed. If you are ever not happy with an item, please email our customer happiness team within 30 days of the date the item was sent out to you, at yourbestfriends@decorsteals.com so we can assist you! You can find our Return Policy here: https://www.decorsteals.com/order-i-placed/faq-order.html Enjoy your day!
Hi Elizabeth, We apologize for any confusion. We replied to your inquiry but never heard back from you. It is possible our emails are landing in your Spam folder. You can add yourbestfriends@decorsteals.com to your contact list to ensure you receive any future communications. Our customer happiness team has resent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi Kathy! We're so sorry to hear this! Thank you, we really do appreciate your feedback! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“I was very disappointed in these bowls. It’s almost as if someone started working on them but stopped before they were done. They are extremely shallow & rough and I will need to sand them extensively & possibly stain them before I would give them to my daughters. This is the first item I’ve ever ordered from Decor Steals that I have been unhappy with.”
Hi Cathy, Sorry to hear you aren't thrilled with your purchase! They are unfinished and for decorative purposes only! If you believe the Dough Bowl is not consistent with the product description, please contact yourbestfriends@decorsteals.com with a photo, we will be happy to help! ♥
