“Let me start with the fact that o just love these!! I am only giving it a 4 because one did come in broken. Customer service was great and did offer a partial refund but I really wanted that 3rd one but it wasn’t possible to get one shipped. So that is obviously disappointing but understandable!”
“I ordered two sets of these and one came in broken to bits. I contacted them and immediately received an email fixing the issue. They are glass! I love them! A beautiful addition to my mantel!”
“The candles were beautiful but the largest one arrived broken. I did get a 50% refund though. They were fast about responding and getting that taken care of.”
Hi Diana, We're so sorry to hear this has happened! Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
