“The beef itself was tender and instructions were very easy to follow resulting in a well cooked roast. The sauce was awful. It had not defrosted well. Almost looked curdled. It was grainy and didn’t look nice and the beef tasted better without it.”
Hey Cassie!
We are really happy to hear that you enjoyed the roast beef but we are so sorry to hear that the sauce was such a disappointment. It definitely shouldn't have curdled and become grainy. We take feedback like this extremely seriously so I have passed this on to our Menu Director and Quality Assurance team to investigate. I will also reach out to you privately to grab some more details and discuss further.
Once again, we are really sorry that the dish didn't turn out as planned and we really appreciate the time you have taken to provide this feedback.
