“The new cartridges are not collecting small particles of dirt which are vacumened from the pool and keep recirulating back into the pool - very frustrating and not bvfir for purpose”
Hi Peter,
Thank you for taking the time to share your feedback. I’m sorry to hear about the frustration you’re experiencing.
If you’re having any issues like this, we always encourage you to contact us directly first. That way we can look into whether there may be a fault, a warranty concern, or another underlying issue and work with you on a solution. Where appropriate, we can organise an exchange or refund, and if the item is unused, a full refund can be arranged.
Please feel free to reach out to our team and we’ll be more than happy to assist further.
Kind Regards,
Amy – Direct Pool Supplies
“No issues, cartridges were a good price - delivery was average (time wise) but still no real issue. Quality seem ok on the outside but only time will tell for sure, once they have been in wtaer for sometime, but I'm confident it wont be an issue. I'd buy again.”
