“I have been a customer of APS bundall Gold Coast for over 10 years, since they have been taken over by Direct Pool Supplies their service has become untenable
No one answers the phone and service from the store is dreadful. I understand that there are many customers who have the same complaint
This is business in rapid decline. Given my latest experience I will never use this service again. If you want details call me.
This typical of buyouts of well run businesses where the new owners change the model and wonder why the business fails. Customer service is everything and that has been destroyed.
This problem relates to communication and follow up and does not relate to Steve who is a field guy who unlike his colleagues in store are the ones letting the side down.”
“Direct Pool Supplies have fantastic customer service. They were quick to follow up on issues and directed my concerns to the manufacturer. I highly recommend buying pool supplies through this business.”
“Shout out to the guys who checked and tested my chlorinator and cell today and identified the problem I’ve been experiencing for a few months now. Simple fix too. They couldn’t have been more helpful. Thanks again 👏”
“Still waiting on an order from 29/2/24. Has not even been dispatched it would seem. No problem pocketing the money which is about to be disputed and no response to a complaint email. 🤬 Update: Finally delivered 20/3/24! Was told that they were waiting on their supplier yet the parts were in stock according to website when ordered. It seems a direct purchase from supplier would have been easier!”
“Have had a part from pool for over 3 months. When I call either no one answers or if they do the promised call back never comes. I wouldn’t waste your time with these guys”
“I have used these guys for several years. Last week I bought a new pump. Product was good, price was good, delivery was fast.
In the past I have had warranty issues that were promptly resolved”
“Wouldn't give any stars.
Ordered a product on the 16 Dec to be told today they don't have it in stock and ordered it from their supplier and only got notification today and it could be 5 to 10 business days.My client has been with out a pool since I ordered the part online. If stock isn't available let the customer know that it has to be ordered.”
“The service was fantastic and the products that I purchased were cheaper then anyone else I could find , I ordered over the phone and they were so helpful and my order was delivered so quickly
Thanks again,
Andy
Alstonville NSW”
