“The pool pump filter basket was the correct model as per what i ordered but the same could not be said for the O-ring which was the wrong size and totally useless. Delivery was propmt however.”
“Competitive pricing, prompt processing of order & updates on shipping process, product arrived quickly & in condition. I can recommend Direct Pool Supplies”
Hi Bernie,
Thanks for the 5-star review! We’re glad to hear you were happy with the whole experience, and we look forward to helping you again in the future. Appreciate your recommendation!
Kind regards,
The Direct Pool Supplies Team
Hi Anthony,
Thanks for your 5-star review! If there is anything further we can do for you, just reach out and we will be more than happy to help.
Kind regards,
The Direct Pool Supplies Team
“The wrong item arrived so I had to send it back. The correct item would only be sent once the wrong was returned. Unfortunately this process would have taken too long so I got a refund and sourced another one locally. Not the biggest issue just time consuming and frustrating when I needed the filter.”
Hi Glen,
We appreciate your 5 star review! We are proud of our range of products, so happy that you found what you were looking for!
Kind regards,
The Direct Pool Supplies Team
Hi David,
Thanks for the great review. Glad you found us good value and enjoyed. We look forward to helping you again in the future!
Kind regards,
The Direct Pool Supplies Team
“The customer service team is unprofessional in their communication, failure to respond back promptly, the sales team once again fails to respond to promptly about their quotes, it takes days for a return phone call, it has always been someone else’s fault, they constantly have blamed other team members and apologise for them. So in my opinion there is know team work in this business at all, they have lost a substantial sale , and I will not purchase any products or services from this business.”
Hi Debbie,
Thank you for taking the time to let me speak with you the other day, and let me reiterate that we are genuinely sorry for the poor experience you had with your warranty claim and your interactions with Direct Pool Supplies. I can appreciate how frustrating it was for you needing to chase these jobs up with us, and I can assure you that our team is working on improving the process for warranty claims to ensure that no other customers are left chasing us up directly for answers.
If there is anything we can do for you in the future, myself and the rest of the team would love to have another shot at helping you out.
Regards,
Tim at Direct Pool Supplies
“I emailed about getting spare parts for a very old pool for my mum and you guys were so helpful in a very short amount of time and the problem was solved.”
