“Ordered part on 1st September, asked to do this review on 9th Septemver but still have not received part. Part now due on 14th September. Not a prompt service at all. But to their credit they did refund postage and investigated why the delay and of course it was Australia Post that has caused the delay”
Hello Philip,
Thank you for your feedback. Direct Pool Supplies is sorry that your order is taking longer to arrive than expected. I can understand your frustration regarding the transit time.
We take great pride in our efficiency, and I can confirm that your order was processed and dispatched from our Newcastle warehouse within 24 hours of you placing the order online. Once a package leaves our facility, it is handed over to Australia Post, and unfortunately, we lose direct control over their shipping schedules and any unexpected transit delays they may experience.
That being said, we know that a delay is frustrating no matter who is holding the package. Upon checking the tracking details we can see there was a 5 day delay between the depots in Newcastle and Sydney before continuing onto to Western Australia to complete your delivery. We have reached out to Australia Post and expressed our disappointment and request an explanation for this delay.
We value your business and appreciate your continued patience.
Kind regards,
Team DPS
I am sorry to know you do not have what you received? If we at DPS have sent the incorrect item please reach out so we can fix this issue for you. If you've ordered a product that is not what you required we can assist with an exchange.
If we can help please make contact via the email.
Team DPS
