Hello Trish,
Thank you for your feedback.
I've looked into this dispatch and can see we have sent this item on August 4th. It has then made it's way to you in WA and a delivery was attempted on August 12th. When Australia Post were unable to fulfill the delivery it was returned to the local Post Office to await collection.
This morning I have lodged an enquiry to request delivery be reattempted. I hope this action will expedite the resolution in this process for you.
We thank you for your order and hope we can assist you on another occasion Patricia.
Kind regards,
Team DPS
Thanks for the feedback, and sorry it felt like too much. Most of those were your delivery updates, plus a single request for feedback and one reminder, which on a small order clearly added up to more than you wanted from us. We've suppressed your address so nothing further will come through. If there's anything we can put right with the order itself, email us at support@directpoolsupplies.com.au and we'll sort it.
“Pool skimmer we ordered was not delivered. Ordered and paid January 3rd. Chased up January 11th. Was told they were out of stock and they had no idea when they would have stock. Their website should never have allowed us to place the order or they should have contacted us about a delay. However it appears we have now been refunded.”
“Tried this product another 2 times still nothing pool is very clean but it didnt remove black spots,so I've decided to empty pool and pressure wast it with acid”
Hi Michael,
Thank you for taking the time to share your experience. We understand how frustrating persistent black spots can be.
An acid wash is generally considered a last resort, and in many cases there are other treatment options or troubleshooting steps that can be tried first. If you’re ever unsure or not seeing the results you expect, please feel free to contact us, our team is always happy to offer advice and help guide you through the best next steps.
Kind Regards,
Amy – Direct Pool Supplies
“I have been a customer of APS bundall Gold Coast for over 10 years, since they have been taken over by Direct Pool Supplies their service has become untenable
No one answers the phone and service from the store is dreadful. I understand that there are many customers who have the same complaint
This is business in rapid decline. Given my latest experience I will never use this service again. If you want details call me.
This typical of buyouts of well run businesses where the new owners change the model and wonder why the business fails. Customer service is everything and that has been destroyed.
This problem relates to communication and follow up and does not relate to Steve who is a field guy who unlike his colleagues in store are the ones letting the side down.”
“Have had a part from pool for over 3 months. When I call either no one answers or if they do the promised call back never comes. I wouldn’t waste your time with these guys”
“Wouldn't give any stars.
Ordered a product on the 16 Dec to be told today they don't have it in stock and ordered it from their supplier and only got notification today and it could be 5 to 10 business days.My client has been with out a pool since I ordered the part online. If stock isn't available let the customer know that it has to be ordered.”
