“The pool pump filter basket was the correct model as per what i ordered but the same could not be said for the O-ring which was the wrong size and totally useless. Delivery was propmt however.”
Hello Tony,
We are very sorry that you are disappointed at the freight charges. Unfortunately, in the recent years it has been a direct business cost that has steadily risen, especially to regional areas, such as where you live.
I've tried to phone you today and will reach out directly.
Kind regards,
Team DPS
“Still waiting on an order from 29/2/24. Has not even been dispatched it would seem. No problem pocketing the money which is about to be disputed and no response to a complaint email. 🤬 Update: Finally delivered 20/3/24! Was told that they were waiting on their supplier yet the parts were in stock according to website when ordered. It seems a direct purchase from supplier would have been easier!”
